Introduction
I. An Aggressive
Species
1. When Sweet Revenge Isn’t So Sweet
2. Watch Out for the Eggshells
3. Don’ Fight – Find Out!
4. When to Turn Down the Volume – or Find Someone Else to Do it.
5. When a Problem Spirals out of Control
6. Prepare for the Worst-Case Scenario
7. When Nothing is the Best Solution
8. Keep it Clear, Clear, Clear
II. Political Animals
9. Choosing Your Battles
10. Watch Out for Confidences
11. When You’re Not in the Family
12. Dealing with Unearned Praise
13. The Blame Game
14. Besting the Betrayer
III. When Ethics Rears
its Ugly Head
15. Don’t Let them Ethics You
16. When Someone Wants to Change the Rules
17. When there’s a Betrayer in the Group.
18. Finders Keepers – or not?
19. Fraud Happens
IV. People Who Ask Too
Much
20. The Great Communicator – Not!
21. Learning to Let ‘em Go – Demanding Client
22. The Give and Take Paradox
23. When Nothing Seems to Work, It’s Time to Go Legal
24. Passing the Responsibility Buck
25. Get out When You Can
26. When Help Turns to Help!!! – Get Me Out of Here
V. Capturing and
Keeping the Job
27. Beating the Recommendation Game
28. Knowing when to Back Off – Don’t Push a Negotiation to Far.
29. What to Do when Everything Seems to Be Going Wrong
30. When to Keep Your Cards to Yourself
31. Watch out for Warning Signs
32. Don’t Resign Yourself – Redesign Yourself
33. Be a Problem Solver – Theirs Not Yours
34. Dealing with the Boss From Hell
VI. Putting It
Together
35. Mastering Your Survival Skills
36. What’s Your Survival Quotient – A Self Assessment Quiz